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FAQ

BN3TH

Why did you change your name from MyPakage to BN3TH?

We started MyPakage to better people's lives, creating products to start their day off right by putting on the most comfortable men's underwear and allowing them to achieve their goals with confidence. The name MyPakage didn't quite embody these values as much as we'd like, so it was a natural time to evolve into BN3TH.  BN3TH celebrates the duality in everyday people's lives, empowering them to express their true selves and showcasing the surprise and delight in each and every individual.  At BN3TH, we wanted to break the stigma around outward judgement and focus on who people really are.

What is the meaning behind the name ‘BN3TH’?

The meaning behind BN3TH ties in with our headline: BN3TH the Surface.  On a literal level you have what's BN3TH the Surface of your clothing, our first-to-skin products, and on a figurative level, what's BN3TH the Surface of you.  What drives you? What are your passions?  Who is your true self?

How do you pronounce BN3TH?

BN3TH sounds like the proper spelling: 'beneath', bee-neath, |bəˈnēTH|.

What is the BN3TH mission statement?

WHEN DID WE ALL START BEING SO COMFORTABLE?
WHEN DID WE STOP SURPRISING OURSELVES?
LIVING TO WORK. PLAYING IT SAFE.
MOVING WHEN OUR WATCH TELLS US TO.
IT’S TIME TO CHALLENGE THE VOICE IN OUR HEAD,
AND STEP OUTSIDE OUR COMFORT ZONE.
THE THRILL OF ACCOMPLISHMENT WHEN YOU TRY SOMETHING NEW?
WE NEED MORE OF THAT.
SOMETIMES TO FIND BALANCE YOU NEED TO LOSE IT,
SO FALL, THEN FIGURE IT OUT ON THE WAY DOWN.
BLAZE YOUR OWN TRAIL.
AND FORGET ABOUT POINT B.
TODAY IS A TRIP AND YOU CHOOSE YOUR OWN ADVENTURE.
DISCOVER THE DIFFERENCE,
BN3TH THE SURFACE.

Does BN3TH offer sponsorship?

We sponsor a variety of artists, athletes, and visionaries and are always looking to add talent to our team. To apply for sponsorship, please email sponsorship@bn3th.com and include a detailed resume and write-up on why you think you would be a good fit. Please note that due to overwhelming response, only those qualified will be contacted.

How do I share comments and feedback?

We love hearing from you! Our Customer Feedback form gives you the chance to voice your opinions and provide feedback, which in turn helps us improve! It can be found here.

How do I make a donation request?

Please send all donation requests along with your contact and cause information to info@bn3th.com. Please note that a representative will contact you if you meet our donation criteria.

What about #permissiontoplay?

#permissiontoplay is an ongoing aspect of life for our customers, fans, and staff. Get outside of your comfort zone, and go play in this beautiful great big world!

How can I stay up to date on everything happening at BN3TH?

You can sign up for the BN3TH newsletter here to stay up to date on our latest releases, elite promotions, and exciting sweepstake offers!

Product Information

What makes BN3TH unique?

Our MyPakage Technology is a 3-dimensional pouch that lifts and supports the male package, separating it from the rest of the body. This differs from regular underwear that is 2-dimensional. The shape of the ‘pouch’ means that they eliminate skin-on-skin contact, so sweat and heat are reduced and chaffing is a thing of the past!

What is the Classics collection?

The Classics collection is our core product line, our best sellers, and your every day staple.  We offer a variety of colors and styles in the Classics collection, all for one great price.  
Browse the Classics collection

What is the Entourage series?

The Entourage collection is our active, highly moisture-wicking product line, focused on collabs with our team of athletes and artists. This line showcases their creativity and brings their passions to life. Our Entourage is the life blood of our brand, our street team that represents all it means to be part of BN3TH.

What is the difference between Boxer Briefs and Trunks?

Boxer Briefs are our most popular style and have a 6.5” inseam. Trunks are half that length, with a 3.5” inseam.

Can I wear BN3TH for sports?

Absolutely! Our MyPakage technology lifts and supports the male anatomy, eliminating skin-on-skin contact while our innovative design eliminates chaffing and irritation. Our Pro and Entourage series are moisture wicking, quick drying, and designed to move with you, and the Pro 2 IN 1 Shorts and Full Lengths have built in underwear resulting in one easy, comfortable waistband.

Can I wear BN3TH for swimming?

Yes! The Pro or Entourage series are the quickest drying and wick moisture away from the body, while offering great support in the water!

How do I know which underwear style is best for me?

It depends on your lifestyle and activities. Live chat with one of our amazing customer service agents if you need some help figuring out what style is best for you!

Why don’t your products have a fly?

Our patented MyPakage Technology is a 3-dimensional pouch that helps us create the world’s best and most comfortable underwear. We found that putting a hole in our pouch compromised the support and comfort our customer’s love.

How do I wash my BN3TH products?

Underwear is one of the most washed items in our lives. We’ve designed our product to be thrown in a cold wash and then tossed in the dryer - it’s that simple.

How have your products improved?

We've heard you. Our BN3TH products aims to improve upon the MyPakage products you know & love. By slightly increasing the weight of our product, and creating a double layer pucker panel, BN3TH Classics are more durable than ever before. Improvements don't stop there! The fabric has been updated to improve your comfort, and the silky hand-feel and multi-tone waistband has been strategically chosen to keep your underwear snug and add interest your everyday style. 

We're also super excited to announce exclusive product partnerships with Troy Lee Designs (TLD), Raif Adelberg, TJ Rogers, Brandon Semenuk, Lurk, N-Grained & more!
Learn More

Do you have a satisfaction guarantee?

Of course! We are so confident that you will love your experience wearing BN3TH that we have a 100% Satisfaction Guarantee. However, if you feel our BN3TH products do not meet your expectations you can get your money back within 21 days of purchase. This applies to full priced product purchased from our online store(s) only. Excludes hats (final sale). Items purchased from local retailers, not from our online store(s), can only be exchanged, not refunded, and customers are responsible for all shipping expenses in this case. You can read about how it works here.

Sizing

Am I the same size in BN3TH that I was in MyPakage?

Yes! If you wore a medium in MyPakage products, you will wear a medium in BN3TH products. Any exceptions to this will be noted in the product description (ex: if you should size up in a certain product).

Does your underwear fit all shapes and sizes?

We currently offer products for sizes 28-40 (XXS-XXL). We want all body types and heights to feel confident in a pair of BN3TH. If you’d like to see an additional size added to your selection or have any feedback, please fill out our contact form as we take all feedback into consideration in our designs.

Do you have a size chart?

Of course we do! Check it out here.

What is the inseam of BN3TH products?

The inseam is the measurement of the inside leg of our products from the bottom of the crotch, to the bottom of the leg cuff/seam.  See our size chart here for more details.

Exchanges

I need to make an exchange on a BN3TH purchase. Now what?

If you received your order and would like to exchange all or part of it, please fill out our Returns & Exchanges form detailing your request within 21 days of purchase. Once submitted, our customer service team will be in touch to discuss the situation. Please do not send product back without contacting us first. Anything sent back without an authorized RMA will not be processed for an exchange & your items will be returned to sender. Hats and Sale items are Final Sale. 

Items purchased from local retailers, not from our online store(s), can only be exchanged, not refunded, and customers are responsible for all shipping expenses in this case. In the event we are out of stock of the your desired item, an item of the same value will be offered. 

 

Once BN3TH receives my items, when can I expect my exchange?

Please allow up to 5 business days after your return order has been received by our warehouse for your exchange to be processed. Exchange orders are processed shortly after receipt. Standard ground shipping will be used to get you your exchange order.

Can I exchange sale items?

We are unable to offer exchanges/returns on sale items.  All sale items are final sale.  No exceptions.

Returns

I need to make a return on a BN3TH purchase. Now what?

No problem! The BN3TH team is happy to continue to offer returns on all full priced BN3TH product within 21 days of purchase. If you receive your items and are unhappy with them and would like a refund, please fill out our Returns & Exchanges form detailing your issue within 21 days of purchase. Once submitted, our customer service team will be in touch to discuss the situation. Please do not send product back without contacting us first. Anything sent back without an authorized RMA will not be processed & your items will be returned to sender. Returns only apply to product that has been purchased from our mypakage.com online store(s). Hats and Sale items are Final Sale.

Do you provide free return shipping?

We are confident that BN3TH will be the most comfortable underwear you'll ever own. In the rare case you need to make a return, we're happy to provide free shipping back to our warehouse. We include a return shipping label with your online purchase, however we are unable to duplicate or provide a second return label so please hang on to the original until you are sure you are keeping the items. If your items came in an eco-bag, you can reuse that to send them back!

Once BN3TH receives my returned items, when can I expect my refund?

Refunds are processed shortly after receipt. Please allow 3-5 business days for the credit to appear on your statement.

Can I return sale items?

We are unable to offer refunds on sale items.  All sale items are final sale.  No exceptions.

Warranty

I think I have a defective BN3TH product. Now what?

We stand behind our product and will deal with manufacturing related issues on BN3TH product purchased within the past 6 months with proof of purchase. Please note that this policy does not apply to products that have been damaged by misuse, accident, modification, or purchased from a third party seller that is not an authorized BN3TH retailer. If you believe you have a defective product, please fill out our Quality Control form detailing your issue. Once submitted, our customer service team will be in touch to help you out. Please do not send product back without contacting us first. Items sent back without authorization will be returned to sender. 

I think I have a defective MyPakage product. Now what?

The team at BN3TH will continue to stand behind MyPakage product and will deal with manufacturing related issues on MyPakage product purchased within the past 6 months with proof of purchase. Please note that this policy does not apply to products that have been damaged by misuse, accident, modification, or purchased from a third party seller that is not an authorized MyPakage retailer. If you believe you have a defective product, please fill out our Quality Control form detailing your issue. Once submitted, our customer service team will be in touch to help you out. Please do not send product back without contacting us first. Items sent back without authorization will be returned to sender. 

Order & Payments

Where do I buy BN3TH products?

Our North American online web stores carry a wide selection of size and style! The majority of your favourite local retailers who carried MyPakage will carry BN3TH. You can find a list of retailers in your area by entering your Postal/Zip Code into our new and improved store locator, found here

What are my payment options?

Our online store accepts Visa, MasterCard, and American Express. You can also pay using Apple Pay, Google Pay, and PayPal. Please note our online store does not accept Debit cards.

Will my credit card be charged immediately?

Your credit card will be charged for cost of goods, any applicable taxes, and shipping once you submit your order through our online store.

I’m having issues with payment, and keep getting a fraud message. Why?

If you're getting a message about "fraud services" please ensure the billing information you have entered matches what your bank has on file. Shipping address can be anywhere in North America, but billing has to match your bank records. Please call your bank to clear up any discrepancies. If you are still having issues, please let us know.

I’m having web browser issues.

We recommend using modern browsers such as Chrome, Firefox, or Safari - this should ensure smooth shopping! Internet Explorer is not compatible with many online shopping portals. If you’re still having problems, please give us a call at 1-855-631-1455

How do I know my order went through?

Upon submitting your order, you will receive a confirmation message on the screen. Moments after placing your order, you should receive a confirmation email with your order number to the email address provided.

I have a discount code. How do I use it?

If you have a BN3TH discount code, you can enter it during checkout on the right hand side of the screen below your order summary. You will see a text field that reads “Discount”. Enter your code there and hit “Apply” for your discount to take effect.

Can I use discount or coupon codes at my local retailer?

No. These offers are valid on online purchases through our (North American) web stores only.

I just placed an order- can I adjust or cancel it?

Unfortunately once an order has been submitted, we are unable to adjust or cancel it. Please see our Returns & Exchanges form if necessary.  Sale items are final sale. No returns or exchanges. No exceptions.

Shipping

When will my order ship?

Please allow up to 2 business days from point of purchase for your order to ship.

Where does my order ship from?

All Canadian orders ship from Surrey, BC., and all United States orders ship from Los Angeles, CA.

How much is shipping?

We provide free shipping within North America on orders of $99 or more. Note: the total must be $99 or more before taxes and after any discount codes have been applied. If your order is less than $99, your shipping cost (which is based on your shipping address) will be displayed during checkout for you to review before you submit your order.

How do I track my order?

Once your order ships, you will receive an email confirmation with a tracking number. Please allow 24 hours for the tracking information to update accordingly.

I need to change my shipping address. Help!

Once your order has shipped, we are unfortunately unable to adjust the shipping address. However, you as the receiver may be able to! We suggest contacting the carrier and providing them with your tracking number so they can verify your information and get that updated for you.

My tracking shows that my order has been delivered- but it’s not here. Help!

Please send an email to info@bn3th.com with your order details and tracking, and we can file a claim with the carrier. We suggest waiting 24 hours between alleged delivery time and filing a claim as it is not uncommon for the order to arrive shortly after the delivery notification has been deployed. Delivery notifications are controlled by the carrier.

Do you ship internationally?

At this time, our online stores only accept orders to North American mailing addresses. 

Loyalty Program: The Comfort Club

Do my points from the previous loyalty program transfer over to the Comfort Club?

Yes! Your account still exists and all your purchase details and rewards points have been transferred over to the Comfort Club. Simply login as usual and you can see your tier placement and new ways to earn points.

How do I join the Comfort Club?

Joining is easy! Click here to get started. Once you’re registered, you’ll have the opportunity to earn points for everything from making a purchase to celebrating your birthday.

How much does it cost to join?

Our rewards program is totally free! We do it to say 'thank you' to our awesome customers!

How can I earn points?

You can earn points by participating in any of our innovative promotions! You can see all the details here. Check back often as we’re always adding new ways to earn!

What is the dollar value of my points?

100 points = $1, 200 points = $2, 500 points = $5... You get the idea!

How long will it take for points to post to my account?

You should receive points in your account instantly once they've been earned!

Is there a limit to how many points I can get?

No! We want to reward your loyalty!

How many points can I spend per order?

You can spend up to 2500 points on each order- that's $25 in savings!

Can I earn points on every purchase?

If you are using a referral code or your previously earned points towards a payment, you will not receive points on the reward amount, only for the remainder. For example, if you spent $100 on a purchase but used up $5 worth of points, you would earn points on the remaining $95. Points are applicable to items purchased from our North American webstores only. No points are earned on exchange orders.

How do I spend my points?

Log into your Comfort Club account here. Once logged in, you can shop and add items to your cart as normal, and at checkout your points will be available to redeem! You will see a dropdown on the righthand side of the ‘Customer Information’ page under your points balance that will allow you to select the amount of points you’d like to redeem.

Do I get rewarded for referring friends?

Yes! Your referral link gives your friend $10 off their purchase. Your reward of a $10 credit (1000 points!) becomes available to you when they make a purchase using your link.

Why can’t I see my points?

Points are exclusive to the country you signed up from- so if you have a Canadian account, you can only access your points through the Canadian webstore. Same goes for the USA! To maximize your rewards, ensure any purchase, referral or engagement is done on the same country store. If you can’t see your points, there is a country toggle in both the top left-hand side and bottom of our website to find your country.

Do my points expire?

Yes, points expire after one year if you do not use any points collected or take any action to collect more points. If no action is taken, your points are expired. Don't worry- we will send you a note to let you know if they are about to expire.

What happens to my points if I make a return?

When you return an item, you lose the associated credit you originally earned by purchasing the item in the first place.

Military, First Responder, and Teacher Discount

How to receive your Military discount

1. Verify your ID by clicking on the button below.

2. Upon verification, you will be redirected to BN3TH.com.

3. Your discount will be automatically applied at checkout, no promo code necessary.

Who is eligible?

Military (including Active Duty, Retirees, Veterans), First Responders (including EMT Certified Police, Fire and EMT), and Teachers. You must be a member of ID.Me to participate.

How do I receive my discount?

You must verify your identify and status in the military, as a first responder, or as a teacher through ID.me. Once you have been verified, your discount will be applied to your order at checkout.

Does signing up for ID.me mean I’ll start receiving newsletters and promotions from ID.me or BN3TH.com?

No. You may receive a message inviting you to opt in to relevant communications, but you are not required or automatically signed up for these newsletters.

What if I am shopping on mobile?

Once you reach checkout on your mobile device, you can login to your ID.me account by clicking on 'Order Summary' at the top of the screen.

Can I provide my discount to friends?

No. This program is only for eligible members.

Restrictions

This discount cannot be combined with other promotional codes. This discount also cannot be combined with other coupons or third-party offers.

LAST CHANCE MYPAKAGE

Can I still purchase MyPakage products anywhere?

Yes, there are select retailers still carrying MyPakage products with limited quantities. You can also purchase select MyPakage items from the “Last Chance” section at www.bn3th.com (USA only). All products shown are all that is available- there will be no restock. Once they’re gone, they’re gone for good.

I need to make an exchange on a MyPakage purchase. Now what?

All MyPakage items purchased from the “Last Chance” section of the BN3TH website are final sale. There will be no exchanges accepted on these items. Any MyPakage items returned to BN3TH will be returned to sender.

I need to make an return on a MyPakage purchase. Now what?

All MyPakage items purchased from the “Last Chance” section of the BN3TH website are final sale. There will be no returns accepted on these items. Any MyPakage items returned to BN3TH will be returned to sender.

I think I have a defective MyPakage product. Now what?

The team at BN3TH will continue to stand behind MyPakage product and will deal with manufacturing related issues on MyPakage product purchased within the past 6 months with proof of purchase. Please note that this policy does not apply to products that have been damaged by misuse, accident, modification, or purchased from a third party seller that is not an authorized MyPakage retailer. If you believe you have a defective product, please fill out our Quality Control form detailing your issue. Once submitted, our customer service team will be in touch to help you out. Please do not send product back without contacting us first. Items sent back without authorization will be returned to sender.

Current Promotions

*Discount codes do not apply to multi-packs or sale items unless otherwise stated.  Discount codes cannot be combined with Rewards Points. If you use a discount code and make a return, you will be refunded the price you paid for the item after the discount was applied.

Mystery 3 Packs

Offer valid until October 31 2018. Mystery 3 packs are final sale, while quantities last. No substitutions or exchanges. 3 Packs contain 3 pre-selected pairs. If you have a Mystery 3-Pack in your cart and add 2 additional Classics, use code MYST3RY to get 20% off the 2 Classics. Offer cannot be combined with loyalty points, 2-Packs, Last Chance items, 10% off first purchase offer, and 15% off with Newsletter sign up.